GOG55 Privacy Policy –
Protection of Your Personal Data

This Privacy Policy describes the privacy practices of GOG55 (gog55.app) regarding how we collect, use, disclose and protect your personal information when you use our platform. This document forms part of the GOG55 Terms and Conditions and should be read together with them.

We believe transparency is the foundation of trust. That is why we strive to explain every aspect of your personal data management in plain, easy-to-understand language — not confusing legal jargon. If you still have questions after reading this policy, our support team is available via live chat 24/7.

GOG55 collects your personal information from various sources in the context of the services we offer. Generally, the information we collect can be divided into two main categories:

Information You Provide Directly:

• Full name, date of birth, and gender upon account registration.
• Active email address and mobile phone number.
• Current residential address including postcode and state.
• Identity document (MyKad) or passport details for KYC verification purposes.
• Bank account or eWallet details registered for deposits and withdrawals.
• Copies of identity documents submitted during the KYC process.

Information Collected Automatically:

Every piece of information we collect is used for clear and legitimate purposes. gog55 does not use your data for any purpose other than those stated below, unless with your explicit consent or as required by law.

• Account Management: Creating, verifying, and managing your member account, including the login process and identity verification.
• Transaction Processing: Processing deposits, withdrawals, and any other financial activities related to your gog55 account.
• KYC/AML Compliance: Fulfilling legal obligations related to anti-money laundering (AML) and customer identity verification (KYC).
• Customer Support: Providing technical assistance, resolving enquiries, and handling complaints more efficiently and accurately.
• Platform Security: Detecting and preventing fraud, unauthorised access, bonus abuse, and other suspicious activities that could compromise the platform.
• Service Communication: Sending important notifications regarding your account, transactions, security updates, and policy changes.
• Product Improvement: Analysing usage patterns to improve platform design, loading speed, and overall user experience.
• Marketing (with consent): Sending promotional offers, bonuses, and relevant campaign information — you may unsubscribe at any time.

Gog55 does not sell or trade your personal information. However, there are specific situations where we need to share your information with selected third parties to keep our platform functioning properly and securely.

Third Parties We Work With:

• Payment Providers: DuitNow, FPX, Touch 'n Go, GrabPay and Boost require minimum transaction information to process your deposits and withdrawals securely.
• KYC Verification Providers: Licensed and recognised third-party identity verification platforms are used to securely verify your identity documents.
• Game Software Providers: Game software companies partnering with gog55 may receive session data necessary for the operation of their games.
• Legal Authorities: GOG55 will disclose required information to the relevant authorities when mandated by a court order or applicable regulations.

All third parties working with gog55 are bound by strict data protection agreements and are prohibited from using your information for any purpose other than the services they provide to us.

GOG55 takes data security extremely seriously. We consistently invest in the latest security infrastructure to ensure your personal information remains protected at all times, whether in transit or stored within our systems.

• Transmission Encryption: All communications between your browser and GOG55 servers are secured with TLS 1.3 protocol and AES-256 encryption.
• Storage Encryption: Sensitive data stored in our databases, including financial and identity information, is encrypted using the latest cryptographic algorithms.
• Tiered Access Control: Only gog55 staff who require access to carry out their specific duties are permitted to view member personal information, and every access is recorded in an audit log.
• 24/7 Monitoring: The automated threat detection system monitors suspicious activity around the clock and will trigger an immediate alert if a potential security breach is detected.
• Penetration Testing: GOG55 conducts regular security testing and vulnerability assessments to identify and patch any weaknesses before they can be exploited.
• Two-Factor Authentication (2FA): The integrated 2FA system adds an extra layer of security to the member login process and critical account actions.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% safe. We encourage you to also take your own precautions, such as using a strong password and enabling the 2FA feature on your gog55 account.

GOG55 uses cookies and similar tracking technologies to enhance platform functionality, analyse usage patterns and personalise your experience. The following are the types of cookies we use:

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the GOG55 platform, including the ability to stay logged in or access certain features.

As a GOG55 member, you have certain rights regarding your personal information stored in our systems. We fully respect and facilitate the exercise of these rights.

To exercise any of the above rights, please contact the gog55 support team via live chat or email at [email protected]. We will process your request within 30 working days.

GOG55 is a platform dedicated exclusively to adult users aged 18 years and above. We do not intentionally collect, process or store any personal information from individuals under the age of 18.

If you are a parent or guardian and believe that your child who is underage has registered or provided information to GOG55, please contact us immediately at [email protected]. We will take prompt action to review the account in question and delete all collected information without any delay.

In the course of its operations, GOG55 may need to transfer your personal information to servers or processing facilities located outside Malaysia. This includes game software providers, cloud infrastructure and technical support systems operating at an international level.

Every such data transfer is carried out in compliance with the following requirements:

• The recipient country or region must maintain a data protection standard equivalent to or higher than Malaysia.
• Recipients are bound by strict data processing agreements that enforce the same protection standards.
• Standard contractual protection mechanisms are applied when transfers are made to jurisdictions without equivalent data protection laws.
• End-to-end encryption is applied during all data transfer processes to prevent any interception.

You may request further information about the data transfer mechanisms we use by contacting our privacy team at [email protected].

Gog55 retains your personal information only for as long as necessary for the purposes stated in this policy or as required by applicable laws and regulations.

When the retention period expires and there is no legal requirement to retain the data, GOG55 will delete or anonymise the relevant information in a secure and irreversible manner.

GOG55 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or improvements to our services. All amendments will take effect immediately upon publication on our official website.

When material and significant amendments are made to this Privacy Policy, GOG55 will:

• Publishing a clear notice on the platform's home page and at the top of this Privacy Policy page.
• Sending email notifications to all active registered members.
• Updating the "Last Updated" date displayed at the top of this page.
• Archiving older versions of the Privacy Policy for reference upon member request.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, the GOG55 privacy team is ready to assist you.

• Live Chat: The fastest way — available 24/7 directly via the chat icon on the GOG55 platform.
• Privacy Email: [email protected] — please set your email subject to "Privacy Enquiry" for faster processing.
• FAQ: Visit the page FAQ us for answers to commonly asked privacy-related questions.

We are committed to responding to all privacy-related enquiries within 72 working hours. For more complex issues requiring in-depth investigation, the response period may take up to 30 working days, and we will keep you informed of your case progress throughout the process.

If you are not satisfied with our response, you have the right to refer your complaint to the relevant data protection regulatory authority in your jurisdiction.