Terms and Conditions Use of the GOG55 Platform

Welcome to GOG55 (gog55.app). These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and GOG55 ("Company", "we", "us"). By accessing, registering for, or using any services offered by GOG55, you expressly agree to be fully bound by these Terms.

We encourage you to read each section carefully. If you disagree with any part of these Terms, please stop using the GOG55 platform immediately. Should you require further clarification, our customer support team is available 24/7 via live chat.

In this Terms and Conditions document, the following terms carry the meanings stated unless the context requires otherwise:

• "Platform" — refers to the GOG55 website at gog55.app together with all services, games, and features contained therein.
• "Member" — refers to any individual who has successfully registered and holds an active account with GOG55.
• "Account Balance" — refers to the total credits available in a Member's account at any given time, including deposits and unwithdrawn winnings.
• "Bonus" — refers to any additional credits, free spins, cashback, or other promotional benefits granted by GOG55 to a Member.
• "Wagering Requirements" — refers to the minimum wagering amount a Member must fulfil before a bonus or bonus winnings can be withdrawn.
• "KYC" — abbreviation for Know Your Customer, referring to the identity verification process implemented by GOG55.
• "Fraud" — refers to any deliberate action intended to defraud GOG55 or other members, including the use of third-party software, collusion, and bonus abuse.

Registration and use of the GOG55 platform is restricted to individuals who meet all of the following eligibility criteria. GOG55 reserves the right at any time to request proof confirming compliance with these requirements.

• Aged at least 18 years old on the date of registration.
• Not subject to any legal prohibition or local regulation that restricts participation in online gaming activities.
• Register one (1) account only — multiple accounts for the same individual are strictly prohibited.
• Providing accurate, truthful, and up-to-date personal information during registration and throughout your membership.
• Never previously banned or had an account removed from GOG55.

During the registration process, GOG55 may require you to submit identity verification documents such as your national ID (MyKad), passport, or other relevant documents as part of our KYC process. These documents will be securely processed in accordance with GOG55's Privacy Policy.

Every GOG55 Member is fully responsible for all activity that occurs under their account. The following are important guidelines regarding account management:

• You are responsible for keeping your username and password confidential. Do not share your login credentials with anyone.
• Any activity that occurs through your account, whether with your knowledge or not, is entirely your responsibility.
• If you suspect your account has been compromised, contact the GOG55 support team immediately via live chat.
• GOG55 shall not be liable for any losses arising from a member's negligence in safeguarding their login credentials.
• A GOG55 account is for personal use only and may not be transferred, sold, or used by any third party.

GOG55 recommends that all Members activate the Two-Factor Authentication (2FA) feature available in account settings. This feature adds an extra layer of security by requiring a secondary verification code each time you log in, particularly on new devices.

GOG55 supports a wide range of deposit and withdrawal methods popular among Malaysian users. All financial transactions are processed securely using 256-bit SSL encryption.

Withdrawals can only be processed to a bank account or eWallet registered in the same member's name. GOG55 does not permit withdrawals to third-party accounts under any circumstances. This is a security measure to protect members from financial fraud.

• Members may be required to complete the KYC process before their first withdrawal request is processed.
• GOG55 reserves the right to suspend withdrawals for security review purposes if suspicious activity is detected on an account.
• Any taxes or charges imposed by payment service providers are solely the member's responsibility.
• Successful deposits cannot be reversed once credited to the gaming account balance.

GOG55 offers a variety of bonuses and promotions to new and existing members from time to time. All bonus offers are subject to the specific terms and conditions stated alongside the relevant promotion, as well as the general rules set out in this section.

• Wagering Requirements: Every bonus carries a wagering requirement (rollover) that must be met before any winnings derived from that bonus can be withdrawn. This requirement is expressed as a multiplier (e.g., 30x means you must wager 30 times the bonus value).
• Validity Period: All bonuses have a limited validity period. Unused bonuses or unfulfilled wagering requirements within the specified period will be automatically forfeited.
• Multiple Account Prohibition: Only one bonus claim is allowed per individual, IP address, device, phone number, or payment method. Attempts to claim bonuses through multiple accounts will result in the termination of all accounts involved.
• Bonus Opt-Out Option: Members who do not wish to receive any bonuses may notify the support team before making a deposit to opt out of the bonus programme.

All games offered on the GOG55 platform operate using software from licensed providers that have received RNG certification from internationally recognised independent audit bodies. This ensures that every game outcome is truly random and cannot be manipulated.

In the event of a technical failure during a gaming session — including internet connection disruption, server failure, or any software error — GOG55 will handle the situation in accordance with the following policy:

• Bets that have been successfully placed and processed by the system prior to any disruption are valid and binding.
• If a technical error results in an incorrect or unwarranted payout, GOG55 reserves the right to void and reverse the affected wager.
• Any winnings resulting from technical errors, software faults, or abnormal circumstances are void and will not be paid out.
• GOG55 maintains logs of all gaming transactions, and these logs serve as conclusive evidence in any dispute.

The use of any automation software, bots, scripts, or third-party tools that affect game outcomes is strictly prohibited and will result in immediate account termination.

GOG55 expects all members to conduct themselves respectfully and responsibly while using the platform. The following actions are strictly prohibited and will result in disciplinary action, including account termination and forfeiture of balance:

• Registering more than one account or using another person's identity.
• Engaging in any fraudulent activity, misconduct, or money laundering through the platform.
• Using automation software, bots, or any unauthorised method to exploit games or the bonus system.
• Colluding with other members to gain an unfair advantage in table games or any other games.
• Using abusive, threatening, or harassing language toward GOG55 staff or other members through any support channel.
• Sharing or selling your GOG55 account to another party.
• Initiating chargebacks or disputing legitimate transactions with payment providers without reasonable grounds.

GOG55 respects member privacy and is committed to protecting your personal information in accordance with international data protection standards. The collection and use of your personal data is governed by Privacy Policy GOG55, which forms part of these Terms and Conditions.

In summary, GOG55 collects your personal information for the following purposes:

• Identity verification and account registration processing.
• Processing financial transactions including deposits and withdrawals.
• Compliance with legal requirements and regulations relating to anti-money laundering.
• Enhancing user experience and delivering improved service.
• Communications related to your account, promotions, and platform updates.

GOG55 will not sell, rent, or disclose your personal information to third parties without your consent, except as required by law or for legitimate platform operational purposes.

To the extent permitted by applicable law, GOG55 shall not be liable for any loss or damage arising from the use of the platform, including but not limited to:

• Losses resulting from technical failures, server outages, or internet connectivity issues beyond GOG55's control.
• Losses arising from a member's negligence in recovering a compromised account.
• Any financial decisions made by members based on information on the GOG55 platform.
• Indirect, consequential, or punitive losses of any kind.

GOG55 makes no guarantee that the platform will operate without interruption or error at all times. We strive to maintain continuous service availability, but scheduled maintenance and system updates may cause temporary disruptions.

GOG55 reserves the right to suspend or terminate any member's account at any time for the following reasons:

• Violation of any part of these Terms and Conditions.
• Confirmation that the member does not meet the minimum eligibility requirements.
• Detection of fraudulent activity, money laundering, or suspicious behaviour.
• Account termination request by the member.
• Account inactivity exceeding 12 consecutive months.

If a member's account is terminated due to a breach of Terms, GOG55 reserves the right to forfeit all balances, including deposits, winnings, and bonuses without compensation. For terminations requested by the member or for reasons not involving member misconduct, any valid balance will be returned upon completion of the verification process.

Members may also request to close their own account through the customer support channel. GOG55 will process such requests within 5 business days.

GOG55 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our absolute discretion. Amendments take effect immediately upon publication on the GOG55 platform.

GOG55 will endeavour to notify members of material amendments via a notice on the platform or via registered email. However, it remains the member's responsibility to review the Terms and Conditions periodically to stay informed of the latest applicable version.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the GOG55 customer support team is available to assist you at any time.

• Live Chat: Available 24/7 directly through the GOG55 platform — the fastest way to get immediate assistance.
• Support Email: [email protected] — we will respond within 24 hours on business days.
• FAQ: Refer to the page FAQ for quick answers to general enquiries.

For issues related to responsible gaming or self-exclusion, please visit our Responsible Gaming which provides a range of resources and support tools.